Privacy
Who is responsible
Dash Coaches is published and controlled by Nova Ai Cloud Ltd, a limited company registered in England and Wales. It is the controller of the data described below. Data is stored in the European Union. Contact for any question about your data: support@dash-move.app.
The data we process
Search: the city or, if you ask for it, your position, used once to sort the results, rounded, never saved or logged. A request to a coach: first name, e-mail address (encrypted), optional WhatsApp number (encrypted, kept only if you tick the WhatsApp box), message, chosen offer and goal, language. Dash account: sign-in identity (Apple, Google or e-mail), e-mail address, display name. No health data is asked for; do not write any in a message. Page views are counted without identifying the visitor. Price country: your country is worked out from your internet address on our own server, with the DB-IP database; the address is neither stored nor passed on, and only the country (two letters) is told to a coach you write to, so they know which price applied.
Why and on what basis
Connecting you with a coach and managing your account: performance of the service you ask for. Passing your request to the coach: your consent, given by ticking the box; for the WhatsApp number, a separate box. Security, anti-spam and moderation of reports: our legitimate interest. Applicable legal duties: legal obligation.
Who receives the data
The coach concerned receives your first name, e-mail, WhatsApp number if you gave one, message and chosen offer, only after you confirm by e-mail, in their console and in an e-mail sent to their account address. Dash cannot erase that e-mail once it is sent. Dash sends no WhatsApp message. Our processors, acting only on our instructions: Cloudflare (Turnstile anti-robot check; R2 photo storage), Google Firebase Authentication (sign-in), Resend (sending e-mails), Railway (hosting). Nothing is sold.
Transfers outside the European Union
Some processors may handle data outside the European Union; such transfers rely on an adequacy decision or standard contractual clauses. The publisher is established in the United Kingdom, a country with an adequacy decision.
How long we keep it
An unconfirmed request is erased after 48 hours. A confirmed one is erased after 90 days, or 30 days after the coach’s invitation. A Dash account is kept until it is deleted from the app; the coach page, its photos and its requests are then deleted.
Your rights
You can access, correct or erase your data, restrict or object to its processing, ask for portability and withdraw your consent at any time by writing to support@dash-move.app. You can also complain to the CNIL (cnil.fr) or to the data protection authority of your country.
Coach pages
A coach page shows what the coach entered: name, introduction, logo, photos checked before publication, offers and prices, languages, city, gym, gender if they choose, and a declared professional card number that Dash does not verify. The coach is responsible for that content. Any profile can be reported; Dash may suspend it.